Terms & Conditions of Sales

These general terms and conditions define the rights and obligations of the parties in the context of the remote booking of services offered by our establishment, whose contact details are specified in this booking confirmation document. They govern all the stages necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale of the rate booked, which are available on our booking platform. These general terms and conditions of sale apply to all bookings made by internet, via our booking platform.

2. Booking

The customer chooses the services presented on our booking platform. The customer acknowledges that he/she is aware of the nature, destination and booking terms of the services available on our booking platform and that he/she has requested and obtained the necessary and/or additional information in order to make his/her booking with full knowledge of the facts. The customer is solely responsible for his or her choice of services and their suitability for his or her needs, and we cannot be held liable in this respect. The booking is deemed to have been accepted by the customer at the end of the booking process.

3. Reservation process

Bookings made by the customer are made using the online booking form available on our booking platform. The booking is deemed to have been made on receipt of the booking form. Prior to any booking, the customer undertakes to complete the information requested on the booking form or reservation request. The customer attests to the truthfulness and accuracy of the information provided. Once the final choice of services to be booked has been made, the booking procedure includes, in particular, entering the bank card in the case of a guarantee or prepayment request, consulting and accepting the general terms and conditions of sale and the terms and conditions of sale of the fare booked before the booking is validated and, finally, validating the booking by the customer.

4. Acknowledgement of reservation

Our reservation platform acknowledges receipt of the customer's reservation by sending an e-mail without delay. In the case of online bookings, the acknowledgement of receipt of the booking by e-mail summarises the contract offer, the services booked, the prices, the conditions of sale relating to the fare selected and accepted by the customer, the date the booking was made, information relating to the after-sales service and the address of the seller's establishment to which the customer may submit any complaints.

5. Cancellation or modification by the customer